You can find your way around the event using on-site signage.
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Attendee FAQs
View our frequently asked questions about attending
Exhibitor FAQs
View our frequently asked questions about exhibiting
Media & Press FAQs
View our frequently asked questions for media and press
Admissions policy
View our full event admissions policy
Venue & Travel
Find out more about getting to our event
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Attendee FAQs
How do I find my way around the event?
I need a letter of invitation for my visa application, what do I do?
Visa letters are generated after a successful purchase and will be sent via email within the ticket confirmation mail.
How do I get to the venue?
See our Venue and Travel page to plan your journey.
Is there parking available?
See our Venue and Travel page to plan your journey.
I have more questions!
We’re happy to help so you can focus on enjoying the show without worrying about which facilities are available to you. If you have questions get in touch with the Customer Services team.
Exhibitor FAQs
How can I become an Exhibitor?
If you want to become an exhibitor, submit your request via this link. A member of our Sales Team will follow this up by getting in touch with you to discuss the options available.
How can I access Exhibitor information?
Exhibitors who have booked a stand can access their onboarding information via the Exhibitor Portal.
Where can I see a full list of Exhibitors attending your event?
You can find the exhibitor list of 2025 here. More information about 2027 exhibitors will follow.
I can’t get into the exhibitor portal, how do I get access?
If you have already signed your contract as an exhibitor, you should have already received your login details. If you need any further assistance, we will be happy to help. Please contact our Customer Services team.
How can I register sharers on my stand?
You can register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties, please contact our Customer Services team.
Can my stand sharers access the Exhibitor Portal?
Once you have registered your stand sharers in the Exhibitor Portal, they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.
I need to speak with someone about my invoice or to make payment. Who should I speak to?
Please reach out to your sales contact.
I need someone to design/build my stand, can you help?
Please reach out to your sales contact.
I am interested in sponsorship opportunities, what is available?
Please reach out to your sales contact.
How can I upgrade my website listing?
We would suggest you reach out to your sales contact to discuss the options available.
What happens if the event is postponed/cancelled?
Your sales contact will be in touch should the event be postponed or cancelled to assist you further.
What happens if I need to amend my participation at the event?
Please reach out to your sales contact.
Is there any support available for lead capturing at the event?
Exhibitors will have access to our bespoke lead-generating app – Lead Manager App. This app allows you to capture leads from the conversations you have with the simple scan of a badge. You can access Lead Manager App a few weeks before the event using the login details sent to your Exhibitor Portal administrator.
Please remember to log-in to Lead Manager App after the event, to download all your leads.
I am onsite and need to speak to someone about my stand, where do I go?
Our Operations team will be onsite to support you via our Operations Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this, members of our Sales and Marketing teams are on hand to offer any additional support you may need.
Media and press FAQs
Can I use the logo for your event on my website, or as personal email signature etc?
Sure, banners are downloadable from the Manual and the ICE Europe logo will be available on our website.
Can I upload a press release to the website?
For PR opportunities, please contact our Customer Service.
What is the official PR company for the event and how do I contact them?
For PR opportunities, please contact our Customer Service.
Can't find what you're looking for?
If you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.